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QUALITY REPORT CONTROL SYSTEM
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Quality Report Control System
QUALITY REPORT CONTROL SYSTEM
Date of visit:
Time:
Evaluated by:
AGENT PERFORMANCE
Customer Support *
Very good
Good
Regular
Deficient
Procedural knowledge *
Very good
Good
Regular
Deficient
Responsibility *
Very good
Good
Regular
Deficient
Punctuality *
Very good
Good
Regular
Deficient
SERVICE ASPECTS
Personnel disposition *
Very good
Good
Regular
Deficient
Presence of the agent *
Very good
Good
Regular
Deficient
Presence of the supervisor *
Very good
Good
Regular
Deficient
Opening on time
Very good
Good
Regular
Deficient
Team on time *
Very good
Good
Regular
Deficient
Has complete security uniform *
Very good
Good
Regular
Deficient
3. SUPERVISION *
Very good
Good
Regular
Deficient
4. AGENCY/CLIENT INFO FLOW
Notification of unit changes *
Very good
Good
Regular
Deficient
Look & feel of new agents *
Very good
Good
Regular
Deficient
Meets needs & expectations? *
Yes
No
SUBMIT
